Rekkord Lite — operational tier
Capture service disruption. Evidence every exception. Protect SLA performance.
Field evidence and SLA control for waste, cleaning, FM, maintenance, security, grounds, logistics and housing repairs. Not a claims tool — an operational one.
No per-operative charges. Unlimited field users. Unlimited client viewers.
RRekkord Lite — Ops Dashboard · Commercial Recovery
Live
Scheduled (7d)
1,142
+3.1%
SLA (post-exc.)
97.4%
+0.6pt
Disruptions
63
-12
Unresolved
7
priority
Completion vs disruption — last 7 days
Top disruption reasons
Recent service events
Trafford Retail Park — Bin store
Blocked access07:42Shared with client
Kingsway House — Loading bay
Locked gate07:18Client accepted
Fen Farm DC — Yard 3
Contamination06:55Evidence complete
Meridian Oxford St — Rear
Container overloaded06:22Needs review
Mobile-first capture
Drivers log disruption in under 60 seconds with photos, reason codes, GPS and time stamp.
SLA tracker
Separate genuine failures from justified exceptions. See SLA before and after client-accepted exceptions.
Client portal
Share evidence with clients. They accept, dispute or request more info. Transparent, non-adversarial.
Reason codes built in
Waste-specific and general reason codes standardise reporting across crews and routes.
GPS + time-stamp
Every event is location and time bound. Photos and videos carry the same metadata.
Recurring issue AI
Spot repeat problem sites, days and windows. Recommend corrective actions before disputes.
Rekkord Lite
Add disruption
Live GPS
Site
Meridian — Trafford Retail Park
53.4631°N, 2.3462°W
Reason
Blocked access
Locked gate
Contaminated
No access
Overloaded
No waste
Take photo (auto-stamped GPS + time)
07:42 · Today2 photos
Under 60 seconds, in the field
Big buttons. Reason tiles. Auto GPS and time stamp. Photo capture from the mobile camera. Zero typing where possible.
- • Pick site → pick reason → snap photos → submit
- • Auto captures date, time, user and location
- • Works for drivers, operatives and supervisors
- • Free and unlimited for field users
Protect the SLA — fairly
Not every missed service is a supplier failure. Rekkord Lite separates client-side, supplier-side and third-party causes, and reports SLA before and after accepted exceptions.
RSLA Tracker — Meridian Retail Group · Commercial Recovery
Live
Scheduled
4,318
SLA (raw)
94.1%
before exceptions
SLA (net)
97.8%
post accepted exceptions
Disputed
6
awaiting client
Site-level SLA — top disruption hotspots
Trafford Retail Park — Blocked access (recurring)
87% → 96%
Oxford Street Flagship — Overloaded containers
91% → 98%
Pinnacle House — Client cancellations
96% → 99%
Fen Farm DC — Contamination
89% → 97%
Accepted exceptions
184
Client-side / justified
Disputed
6
Awaiting review
Unjustified
18
Supplier-side
RShared with client — Meridian Retail Group · Commercial Recovery
Live
Missed collection · MRG-EV-0184
Trafford Retail Park — Bin store
Blocked access · 07:42 · 03 Jul 2026 · 53.4631°N 2.3462°W
Shared
07:40 · 53.463, -2.346
07:41 · 53.463, -2.346
07:42 · 53.463, -2.346
Client-facing explanation
Crew arrived at scheduled time. Access to bin store blocked by delivery vehicles that could not be moved within the 15-min service window. Photos and GPS confirm attendance. Rescheduling for tomorrow AM.Share the truth with your client
Selected records are shared to the client portal with photos, GPS and a plain-English explanation. Clients accept, dispute or request more information. Internal notes remain private.
Kill repeat issues
The AI assistant surfaces sites, times and reasons that keep coming back. Fix the root cause instead of arguing at month-end.
RRecurring site issues — last 90 days · Commercial Recovery
Live
Trafford Retail Park
Blocked access (delivery vehicles)
14
disruptions
Fen Farm DC — Yard 3
Contaminated recycling
11
disruptions
Kingsway House
Locked gate before 08:00
8
disruptions
Meridian Oxford St
Overloaded bins Monday AM
7
disruptions
AI recommendation
Trafford Retail Park requires a site access review with the client. 14 disruptions in 90 days, all with the same pattern (blocked access 07:00–08:30). Suggested action: agree an earlier delivery cut-off or move collection window to 06:30.Industries
Waste & recycling
View use case →
Cleaning services
View use case →
Facilities management
View use case →
Maintenance contractors
View use case →
Security services
View use case →
Grounds maintenance
View use case →
Logistics & delivery
View use case →
Housing repairs
View use case →
Pest control
View use case →
Rail / station services
View use case →
Compare products
Lite is not a claims tool. Commercial is.
Start with Lite for SLA and evidence. Upgrade selected records into Rekkord Commercial when a formal cost recovery, variation or dispute case is required.