Facilities management
Field evidence and SLA control for FM contractors.
FM contractors are penalised for failed attendances even when the cause is client-side — no access, permit not issued, asset unavailable, unsafe conditions. Rekkord Lite lets engineers evidence every visit outcome and separate genuine failures from justified exceptions.
Rekkord Lite
Add disruption
Live GPS
Site
Meridian — Trafford Retail Park
53.4631°N, 2.3462°W
Reason
Blocked access
Locked gate
Contaminated
No access
Overloaded
No waste
Take photo (auto-stamped GPS + time)
07:42 · Today2 photos
Reason codes
- Failed attendance
- Access issue
- Asset unavailable
- Permit delay
- Unsafe conditions
- Incomplete works
- Repeat site issue
Benefits
- Cleaner SLA scoring
- Fewer service credits lost to client-side issues
- Repeat-issue visibility
- Faster helpdesk response
- Transparent monthly reports
Example workflow
- Engineer arrives on site
- Permit not available at gatehouse
- Selects 'Missing permit', photos the gatehouse log
- Ops team share evidence with client the same day
RShared with client — Meridian Retail Group · Commercial Recovery
Live
Missed collection · MRG-EV-0184
Trafford Retail Park — Bin store
Blocked access · 07:42 · 03 Jul 2026 · 53.4631°N 2.3462°W
Shared
07:40 · 53.463, -2.346
07:41 · 53.463, -2.346
07:42 · 53.463, -2.346
Client-facing explanation
Crew arrived at scheduled time. Access to bin store blocked by delivery vehicles that could not be moved within the 15-min service window. Photos and GPS confirm attendance. Rescheduling for tomorrow AM.