Capture every event.
Evidence every decision.
Control every outcome.
Rekkord helps service providers, contractors and clients capture field evidence, manage SLA exceptions, control project change and keep a shared, defensible record of what happened.
- ReviewWaiting time — Brightwater NHS£1,480 · Notice window
- UrgentAborted visit — Meridian Oxford St£350 · Submit today
- WatchAdditional labour — Northgate DC£1,800 · Client review
- ReviewRework — Kingsford Rail£2,400 · Chase response
- DraftDamage — Halcyon Pinnacle£670 · Draft
Pick the entry point that matches your team.
Start with the product that fits today. Upgrade or connect the others as you grow — same evidence, same audit trail.
Log missed services, wasted journeys, blocked access and SLA exceptions in under 60 seconds. Non-adversarial. Share transparently with clients.
- Mobile-first field capture
- SLA before / after exceptions
- Client-side transparency portal
Capture, price and submit variations, compensation events and disruption claims. AI drafting for NEC / JCT commercial review. Not legal advice.
- Contract-linked cost build-up
- AI-drafted claim packs
- Live recovery tracker
Review contractor submissions fairly, control project exposure and keep a shared audit trail of decisions across both sides of the contract.
- Two-way shared workspace
- Client-side approvals & decisions
- Immutable decision log
Service happens. Evidence often doesn't.
Every field service business, contractor and client team bleeds time, margin and goodwill through events that never make it into a record — not because the evidence isn't there, but because nobody captured it while it was fresh.
Bin missed, room not cleaned, patrol skipped. No timestamped record — client raises a penalty.
Access blocked, gate locked, contact not on site. Two hours lost. No abortive record raised.
Client asks for 'just one more thing'. Nobody writes it up. It becomes free work.
Site not ready. Team stood down. Waiting-time rates exist — but only if evidenced within 24 hours.
Client instruction caused the defect. You fixed it. You absorbed the cost.
Invoice pushed back. No evidence pack. Credit note issued 'to preserve the relationship'.
From field event to shared record in four steps.
Operative taps 'New event' on mobile. Photo, voice note, timestamp, GPS. 60 seconds.
AI extracts what happened, when and why — and suggests the relevant contract clause for review.
Costs build from contract rates, or the record is packaged as SLA evidence — depending on the product.
One-click pack shared with the client — via portal, PDF or project room. Everything tracked.
Built for muddy boots and gloved thumbs.
Your operatives already have a phone. In 60 seconds they capture a geotagged photo, dictate what happened, tag the client and contract, and the event is in the record — even offline.
- GPS + timestamped photo and video evidence
- Voice-to-narrative in the operative's own words
- Auto-linked to the correct client, contract and site
- Works offline, syncs when signal returns
A commercial drafting assistant in your pocket.
Rekkord's AI reads the contract, the evidence and the event history — then drafts NEC-aware narratives, notices, dispute responses and executive summaries in your tone. Suggestions for commercial review, not legal advice.
- Clause-referenced narrative sections for review
- Cause / effect / entitlement structure
- One-click claim pack with cost build-up and evidence index
- Chase emails and escalation letters, ready to review and send
- CE Notice (NEC4)
- Variation request
- Dispute response
- Chase email
- Exec summary
- Recovery pack
1. Notice. Pursuant to clause 61.3, the Contractor gives notice of a Compensation Event arising on 02 July 2026 at Brightwater — Main Hospital.
2. Event. Site was not made available at agreed access time (07:30). Team of 3 engineers stood down for 2h 40m pending ward release. Evidence: geotagged arrival photo, security log signed by K. Patel, radio comms extract.
3. Clause relied on. 60.1(2) — Employer does not give access to a part of the Site by the later date shown on the Accepted Programme.
4. Effect. Cost impact £1,480.00 (waiting-time rates, Sch. 3). Time impact: 0 days on completion, prelims absorbed within float.
5. Response required. Please acknowledge within 7 days per clause 61.4.
A live pipeline of every unpaid extra.
A kanban board of every open claim — by client, value and days outstanding. Directors get a forecastable recovery pipeline; QSs get a to-do list; nothing sits forgotten in someone's inbox.
- Drag between stages: draft → issued → in review → approved
- Ageing flags on anything past its notice window
- Per-client scorecards and recovery-rate analytics
- Materials uplift — Halcyon£670Today
- Missed attendance — Meridian£2901d
- Waiting time — Brightwater£1,4801d
- Failed access — Oxford St£3502d
- Additional labour — Northgate£1,8006d
- Rework — Kingsford Rail£2,40012d
- Damage — Pinnacle£1,4504d
- Variation — Meridian T3£3,250Paid 3d
- Extra visit — Halcyon£900Invoice raised
Every photo is contractually meaningful — geotagged and time-stamped.
GPS coordinates burned onto the image. SHA-256 hashes stamped on upload. Automatically linked to the event, claim and clause — a clearer evidence pack for faster client review.
- Geotagged photo, video and signed instruction capture
- Immutable audit trail — never edited, never lost
- Search by site, event type, date range or claim reference
Client and contractor. One shared record. Zero email chains.
Private drafts stay private. Formal submissions, instructions and decisions land in a shared room with an immutable audit trail — visible to both sides.
- PrivateInternal — Target settlement £1,480
- PrivateAI draft v2 — NEC 60.1(2), 4 evidence files attached
- PrivateMargin note: prelims fully absorbed
- CE-0142 · Waiting time · Main HospitalIssued · £1,48002 Jul 09:42 · Rekkord FM → Brightwater NHS · 5 files
- Instruction — Additional ward cleanReceived28 Jun · Brightwater NHS → Rekkord FM · Awaiting price
- Decision — CE-0128 approved £2,340Approved25 Jun · L. Owens (client approver) · signed off
Everything your team needs. Nothing they don't.
60-second mobile capture with photos, voice notes and offline sync. Operatives actually use it.
NEC-aware narratives, dispute responses, notices of delay and executive summaries — suggested for commercial review.
Rates, prelims and margin flow from your contracts. No spreadsheet gymnastics.
Photos, emails, signed instructions and site sheets — all indexed against the event and claim.
Kanban of every open claim by client, value and days-outstanding. Nothing slips.
Segregated by client and contract with role-based access. Built for portfolios.
Numbers your CFO can walk into a board with.
Monthly recovered value, per-client recovery rate, ageing exposure, sector benchmarks — all one click from CSV or PDF.
- Ready to submit1 · £358
- Submitted1 · £1,250
- Under review2 · £2,480
- Approved1 · £950
- Rejected1 · £1,130
- Invoiced1 · £3,200
"In a modelled scenario, a mid-market FM provider surfaced c. £300kof previously written-off variations and disruption in the first six months — evidence packs that would have taken weeks now assembled in minutes."
Stop absorbing costs that aren't yours.
Spin up a fully seeded workspace, capture your first event, and export a pack in the next five minutes.