Capture service disruption. Evidence every exception. Protect SLA performance.
Field evidence and SLA control for waste, cleaning, FM, maintenance, security, grounds, logistics and housing repairs. Not a claims tool — an operational one.
Contamination logged before the vehicle leaves
Photo, GPS, time and reason code in one tap, so a rejected collection is evidenced, not argued about at month-end.
Contamination recorded with photo, GPS and time before the crew moves on.
Under 60 seconds, in the field
Big buttons. Reason tiles. Auto GPS and time stamp. Photo capture from the mobile camera. Zero typing where possible.
- • Pick site → pick reason → snap photos → submit
- • Auto captures date, time, user and location
- • Works for drivers, operatives and supervisors
- • Free and unlimited for field users
The crew arrived. The gate stayed locked.
Access refused becomes a client-side exception with proof attached, protecting your SLA instead of counting as a missed service.
Locked gates become client-side exceptions, not missed-service failures.
Protect the SLA — fairly
Not every missed service is a supplier failure. Rekkord Work separates client-side, supplier-side and third-party causes, and reports SLA before and after accepted exceptions.
Share the truth with your client
Selected records are shared to the client portal with photos, GPS and a plain-English explanation. Clients accept, dispute or request more information. Internal notes remain private.
Area not released? Service can't start.
Station and site cleaning teams capture the delay as it happens, with the evidence your client needs to accept the exception.
Area not released? Capture the disruption while it is happening.
Kill repeat issues
The AI assistant surfaces sites, times and reasons that keep coming back. Fix the root cause instead of arguing at month-end.