Turn every aborted visit, out-of-scope reactive and SLA dispute into recovered revenue.
TFM and hard-services contracts leak 5–7% of contract value every year through aborted visits, no-access jobs, out-of-scope reactives and disputed SLA deductions. Engineers know it's happening — they just have no fast way to log it.
- Waiting time — permit delay£1,480Needs evidence
- Failed access — lock-out£350Ready to submit
- Additional labour — site cond.£1,800Under review
- Extra visit — variation£900Approved
The commercial events happening on your sites right now.
Every one of these is a chargeable event. Rekkord captures them at source and prices them against your contract.
Engineer attends site, no access — locked plant room, no key holder available.
PPM engineer asked to fix a lighting fault not covered in scope.
Client raises P1 deduction Rekkord evidence proves was completed in time.
Second engineer required — client instruction, not RAMS.
Site induction delay — 90 minutes of chargeable stand-down.
Non-standard part fitted at client request.
| Event | Client / Site | Type | Value | Status |
|---|---|---|---|---|
Materials uplift — premium fixtures, Halcyon | Halcyon — Pinnacle House | Additional materials | £670 | Draft |
Waiting time — permit delay, Brightwater | Brightwater — Main Hospital | Waiting time | £1,480 | Needs evidence |
Failed access — Oxford St lock-out | Meridian — Oxford St Flagship | Failed access | £350 | Ready to submit |
Additional labour — changed site conditions | Northgate — Milton Keynes DC | Additional labour | £1,800 | Under review |
Damage — client forklift struck bollard | Northgate — Milton Keynes DC | Damage / incident | £1,450 | Submitted |
Rework — incorrect client spec, Waterloo | Kingsford Rail Infrastructure | Rework | £2,400 | Under review |
Every open claim, tracked to payment.
- Materials uplift — Halcyon£670Today
- Missed attendance — Meridian£2901d
- Waiting time — Brightwater£1,4801d
- Failed access — Oxford St£3502d
- Additional labour — Northgate£1,8006d
- Rework — Kingsford Rail£2,40012d
- Damage — Pinnacle£1,4504d
- Variation — Meridian T3£3,250Paid 3d
- Extra visit — Halcyon£900Invoice raised
From site capture to invoice, in four steps.
- 1Engineer captures on arrival
60-second mobile flow: photo of locked door, GPS, timestamp, voice note. Works offline.
- 2AI structures the event
Classified against the FM contract's abortive-visit / additional-attendance clause automatically.
- 3Cost auto-builds
Travel + labour + call-out rate pulled from the contract schedule of rates.
- 4Weekly client claim pack
Auto-generated per client, one click for the contract manager to review and send.
Why facilities management teams choose Rekkord.
No more 'we won't charge for that one' — every attendance is evidenced and priced automatically.
Timestamped GPS + photo evidence closes every 'you weren't there on time' conversation.
Coordinators stop chasing engineers for notes — the app captures everything at source.
Contract managers get one pack per client, per week. No month-end reconciliation panic.
"We used to write off aborted visits because chasing them cost more than we'd recover. Rekkord flipped that overnight."
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See Facilities Management recovery in action.
Live demo with sector-realistic events, contracts and claims — no signup friction.